Client resources

To help you get the fastest service, you should contact your insurance carrier directly if you:

• • Need a new insurance card
  • Have questions about a claim or other billing issue
  • Want to confirm your coverage or benefits
  • Have questions about prescription drug coverage or network providers
  • Need to update payment information

Contact your agent if you:

• • Want to review or change your plan
  • Are considering switching to a different carrier
  • Need help understanding your options during open enrollment
  • Have questions about which plan best fits your needs

You can switch your Medicare plan during these enrollment periods:

• • The Annual Open Enrollment period runs from October 15th to December 7th each year.
  • Special enrollment periods go into effect when you have just moved to a new area, you have lost employer coverage or are newly enrolling in Medicare
  • Medigap (Supplement) plans can be changed at anytime

You can switch your individual and family plans during:

• • Open enrollment, which runs January 1st through March 31st
  • After a qualifying life event such as a loss in coverage, marriage, divorce, birth or moving

One of the greatest compliments we can receive is a referral from a happy client. If you have friends, family or colleagues who could benefit from the same care and coverage we provide, we would be honored if you sent them our way. Thank you for your trust – It means the world to us!

Your health is your and our top priority, which is why the CSG Insurance Pros team of knowledgeable Medicare Agents provide excellent service with professionalism and integrity. We are your healthcare advocate and our relationship doesn’t end when you’re enrolled in a plan. CSG agents are always available to answer any questions you may have.

After your plan is in place, you will receive a card with our business cards and refrigerator magnet to share with friends or family and keep our number handy. We will reach out to schedule a check on your Comprehensive Protection Plan with 10-15 days to assess any gaps and risks in your health needs. We will call to perform our Perfect Service Review ( see below) within 45 days of your plan’s effective date. We also reach out a few times a year to make sure everything is going smoothly. Watch for the monthly newsletters and we will keep you informed of any other services of types of insurance plans you may need.

One personal BRAG our team is super proud of. We have a client retention rate of 96%!! This is a huge feat and one that tells our clients and our team that we are not just enrolling our clients in good plans but are really making a difference in their lives.

PERFECT SERVICE REVIEWS

One of the reasons why we keep almost all of our clients year-to-year is our consistent outreach and availability to our clients. The Perfect Service Review is integral to assist our clients in understanding how to access the benefits they most need.

The ‘PSR’ occurs approximately 3 months after enrolling in a new plan. We review benefits that may need a little handholding to understand how to access a benefit. A example is an “Over-the-Counter” benefit which provides a credit to be used at a participating pharmacy or a healthy food credit. Understaning how and where to use benefits like this can be confusing. We want you to get every last benefit from your plan.

In addition to Medicare coverage, we offer a range of ancillary products designed to give you extra peace of mind and protection where you need it most. We offer the following coverages:

Dental – Coverage for routine cleanings, exams, comprehensive benefits, and in some cases, dentures.

Vision Insurance – Benefits for eye exams, glasses and contacts

Hearing – Coverage for hearing aids, Audiologist visits and more.

Hospital Indemnity – Daily cash benefits during hospital stays to help with out-of-pocket costs

Cancer Policies – A supplemental insurance that can provide payments to offset the high cost of cancer treatments.

Short Term Home Health Care – Provide coverage when you need care from a serious accident, illness or disability and you want to recover at home instead of a facility.

Long-Term Care -Provides ongoing assistance with daily activities like bathing, dressing, and eating for individuals with chronic illnesses, disabilities, or aging related needs.

Homeowners Insurance – Provides coverage for your home and personal property against damage or loss

Auto Insurance – Protects you financially in the event of accident, theft or damage to your vehicle.

Final Expense Insurance – Helps you or your loved ones cover funeral and other expenses.

Investments and Annuities – Invest your money to build wealth, provide retirement income and save money for your future.

Life Insurance – We offer many types of insurance to protect you and your families future, such as:

• • Term Life – Provides coverage for a specific period, or term and pays out a death benefit if the insured individual dies during that term.
  • Whole Life – Permanent life insurance that offers lifelong coverage, the premiums typically do not change and a cash value component that grows over time.
  • Variable, Guaranteed Universal and Indexed Life – a type of permanent life insurance that combines life insurance coverage with a cash value component, where the cash value is linked to the stock market, each type will vary in specifics.

We provide a monthly Newsletter to keep you updated with changes and offer pointers. You can view the current edition here on our website as well as any back issues you may have missed.

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The link below will give you access to your carriers Member Portal. You can access benefit information, Over-the-Counter orders, manage claims, and print a new insurance card if needed.