When should I call my carrier instead of my agent?

Call your insurance carrier directly for the fastest service if you need a new insurance card, have questions about a claim or billing issue, want to confirm your coverage or benefits, have questions about prescription drug coverage or network providers, or need to update payment information.

When should I call my CSG agent?

Contact your agent if you want to review or change your plan, are considering switching to a different carrier, need help understanding your options during open enrollment, or have questions about which plan best fits your needs.

When can I switch my Medicare plan?

Medicare Open Enrollment runs October 15 through December 7. Other changes may be allowed during the Medicare Advantage Open Enrollment Period or a qualifying Special Enrollment Period, depending on your current coverage and circumstances. Medigap has separate rules: outside your one-time six-month Medigap Open Enrollment Period, underwriting may apply unless you have a guaranteed-issue right or another state protection.

When can I switch an individual or family plan?

You can generally enroll in or change a Marketplace plan during the annual Marketplace Open Enrollment Period or after a qualifying life event that creates a Special Enrollment Period. Dates and eligibility rules can change, so confirm the current window at HealthCare.gov.

For clients

Client resources

Find the right contact, open your carrier portal, review plan-change timing, or reach your CSG agent without hunting through the site.

Save yourself a transfer

When to call your carrier, and when to call us

Some things only your carrier, Medicare, Social Security or care team can do. Choose what you need and this private tool will point you to the best first contact.

What do you need help with?

Pick a topic. We will route you to the organization that can actually handle it.

The right contact will appear here

Carrier, CSG, Medicare, Social Security, or your care team. Each handles a different part of the process.

General routing help only. This tool does not make coverage, eligibility, medical, claim or appeal decisions. Do not enter a Medicare number, Social Security number, diagnosis, prescription, claim detail or payment information. No selections are submitted or saved.

Quick reference

Carrier or CSG agent?

These are the most common requests for current private-plan members.

Contact your insurance carrier if you:

Need a new insurance card
Have questions about a claim or other billing issue
Want to confirm your coverage or benefits
Have questions about prescription drug coverage or network providers
Need to update payment information

Member portal links for the carriers listed on this page are further down.

Contact your CSG agent if you:

Want to review or change your plan
Are considering switching to a different carrier
Need help understanding your options during open enrollment
Have questions about which plan best fits your needs

Talk to an agent

Other common first contacts

The guided tool handles the exceptions. This quick reference remains available even if JavaScript is turned off.

Medicare

Red, white and blue Medicare cards, Original Medicare claims and coverage questions, and suspected Medicare fraud.

Contact Medicare

Social Security or the RRB

Parts A and B applications, application status and official records. Railroad workers and spouses may need the Railroad Retirement Board.

Your provider or pharmacy

Appointments, medical advice, test results, refill status, prescription safety questions and provider billing details.

Find a Medicare provider

Preparing for a Mohave County Medicare review?

Use the private printable checklist to organize dates, providers, prescriptions, travel routines and questions before your appointment.

Open the Mohave County checklist

Member portals

Links to carrier member portals

Sixteen carriers, straight to the member login. These links open on the carrier’s own website.

Carrier names are listed for member-login convenience only and do not imply endorsement.

Sign up for dental insurance

Click through to sign up for the dental plan of your choice.

Delta Dental Humana Dental

Not sure which to choose? Compare dental coverage options or call us.

Google reviews

We value your feedback and invite you to explore reviews from real clients to learn about their experiences with us. If you have been happy with the service you received, we would greatly appreciate you taking a moment to leave a short review. Your feedback helps us keep providing excellent service and gives others confidence in choosing us.

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5.0 from 122 reviews

Client questions

When should I call my carrier instead of my agent?: Call your insurance carrier directly for the fastest service if you need a new insurance card, have questions about a claim or billing issue, want to confirm your coverage or benefits, have questions about prescription drug coverage or network providers, or need to update payment information.
When should I call my CSG agent?: Contact your agent if you want to review or change your plan, are considering switching to a different carrier, need help understanding your options during open enrollment, or have questions about which plan best fits your needs.
When can I switch my Medicare plan?: Medicare Open Enrollment runs October 15 through December 7. Other changes may be allowed during the Medicare Advantage Open Enrollment Period or a qualifying Special Enrollment Period, depending on your current coverage and circumstances. Medigap has separate rules: outside your one-time six-month Medigap Open Enrollment Period, underwriting may apply unless you have a guaranteed-issue right or another state protection.
When can I switch an individual or family plan?: You can generally enroll in or change a Marketplace plan during the annual Marketplace Open Enrollment Period or after a qualifying life event that creates a Special Enrollment Period. Dates and eligibility rules can change, so confirm the current window at HealthCare.gov.

Need a hand with something not listed here?

No separate client fee, no obligation, and no pressure. Tell us how to reach you and we will help you compare plan options from the carriers CSG represents that are available in your ZIP code.

Request My Free Medicare Review (928) 263-8500

Or explore our Medicare FAQs and latest articles.